IT and business leaders are putting artificial intelligence (AI) to work in a dizzying array of use cases. A new Foundry survey conducted for OpenText shows senior IT decision makers want AI to improve customer experience, boost employee productivity through automation, and enhance decision-making, among other potential benefits.
Expectations are high that AI will help revamp how people and processes work across many departments, including risk and compliance, sales and marketing, and supply chain and manufacturing. The survey also uncovered several challenges — particularly concerning data management — that organizations face. Those challenges are tempered, however, by the risks of not using AI.